Our clients are the heart of what we do. That’s why we’re thrilled to share the results of our 2025 Client Satisfaction survey.
This year we heard from a large percentage of our clients, and the feedback was great! 98% of clients reported they’re very satisfied with our services, and 100% will work with us again.
87.5% of clients strongly agree that RHLS services are critical to their mission, and 85% say they couldn’t meet their mission without RHLS.
We are more than Lawyers- We’re Partners
The metrics only tell a part of our story, our clients shared deeply about their experience working with RHLS, from first time developers navigating their first LIHTC deal to experienced organizations tackling mixed-use projects.
One client told us: They became a part of our team and really cared about our success." –. Downtown Shenandoah Inc., Center for Education Business & Art
Another shared: The willingness of RHLS to step into a project that doesn’t fit a conventional mold was the most helpful. We had struggled to find legal partners who could see the value in a community development corporation that blends grassroots organizing with poverty alleviation and local economic innovation. RHLS not only accepted us as a client but brought both clarity and creativity to the incorporation process, which has been critical to getting Somos CDC officially established. Their responsiveness and thoughtful guidance made us feel both supported and understood.” --Somos CDC
From rural development perspective: "Our housing project is funded entirely by grants; therefore we have no surplus funds to engage a law firm... RHLS is a godsend to us." ---Upper Merion Area Housing Association UMAHA, Town Center Residential Project
This feedback reflects the mission-driven approach we take to every project. We understand that our clients are doing the hard work of building affordable communities, our job is to work alongside communities in the fight to create and protect safe, affordable homes.
Growth Opportunities Ahead
The survey also revealed exciting opportunities for growth. Our clients are asking for
- Training Programs: Webinars on CHDO training, compliance update
- Mixed-Use Development: expertise in NMTC and commercial development
- Digital Infrastructure: Improved intake process and online project tracking.
We’re listening and committed to meeting these needs while staying true to our core mission of serving in the affordable housing space.
To every client who took the time to complete our survey, we say THANK YOU! Your feedback shaped how we work and remind us why this mission matters.
Mission
We work alongside communities in the fight to create and protect safe, affordable homes. We provide legal representation for groups serving those with low incomes, share knowledge, unite partners, and advocate for policy changes.
